How We Protect Your Privacy
Understand how Get Lubricants collects, uses, stores, and protects your personal information. We are committed to transparency and data privacy.
1. Information We Collect
When you create an account, place an order, or contact our support team, we collect personal information such as your name, email address, phone number, shipping address, and billing address. For payment processing, your card or UPI details are handled directly by our PCI-DSS compliant payment partners and we do not store full payment credentials on our servers. We also collect non-personal data through cookies and analytics tools, including your IP address, browser type, device information, pages visited, and time spent on the platform.
2. How We Use Your Information
We use your personal information to process and fulfil your orders, provide customer support, send transactional communications, improve platform performance, and protect against unauthorized activity and fraud.
3. Cookies and Tracking Technologies
Get Lubricants uses cookies and similar technologies to maintain your shopping session, recognize returning visitors, and understand browsing behaviour. Analytics cookies help us improve service quality.
4. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information for marketing. We only share data with trusted partners such as logistics providers, payment processors, and hosting providers where required to run our services securely.
5. Data Retention
We retain your personal data for as long as your account remains active or as needed to provide services. Order-related records are retained for a minimum of 8 years to comply with taxation and legal requirements under the Indian Income Tax Act and GST regulations.
6. Your Rights
You may request access, correction, or deletion of your personal information by contacting privacy@getlubricants.com. We respond to validated data requests within 30 days.
7. Children's Privacy
Get Lubricants does not knowingly collect personal information from individuals under 18 years of age. If such data is identified, we take appropriate steps to remove it.
8. Updates to This Policy
We may revise this Privacy Policy periodically. Material changes may be communicated via email or platform notice, and the revised version becomes effective upon posting.
Last updated: 12 May 2026. For questions, reach out via our Contact Us page.